Refund policy

📜 Good Bones Refund Policy 

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Every piece here is one of a kind. There's no second one in a stockroom. That's why this policy works the way it does.

IF WE DESCRIBED IT WRONG, THAT'S ON US.
Wrong measurement. Damage we didn't disclose. A mark or material that isn't what we said. Email us within 7 days of delivery with a photograph. Send the piece back. You get a full refund, including what you paid to post it back. No argument, no restocking fee.

Our descriptions are the promise. If we break it, we fix it.

CHANGE OF MIND IS DIFFERENT.
We can't take a piece back because it wasn't what you pictured. Every listing carries measurements, weight, marks, and photographs from several angles. That's so you can decide before you buy. Ask us anything first — we'd far rather answer questions than process a return.

VINTAGE MEANS VINTAGE.
Age-appropriate wear is described plainly in every listing. That wear isn't a fault. It isn't grounds for a refund. What we never do is hide it.

DAMAGED IN TRANSIT.
Photograph the piece and the packaging. Email within 48 hours. There's no identical replacement to send, so you choose: a full refund, or a repair if the piece can take one.

PIERCED EARRINGS can't be returned once worn. Hygiene. Every jeweller has the same rule.

NOT SURE? ASK.
Message us before you buy and we'll tell you the truth about the piece, including the parts that aren't flattering.